Shalom Dear Traveler,

Thank you for contacting us.

If you have more questions, the BEST way to reach us is by sending an email to 
JTITripOptions@outlook.com

With the ongoing conditions we are still working reduced hours. If a response is needed we will do our best to respond as quickly as possible via email within a few days and appreciate your grace and patience so very much.

If you are considering requesting a refund, please review the information below.

FOR RESCHEDULED GROUPS

We have some exciting news to share - Your Tour Leader is most likely rescheduling your trip of a lifetime for new dates!  So, be sure to check with them on that.  And, if you keep your booking in place you don't have to do anything!  Both your funds paid and insurance are automatically transferred to this rescheduled adventure.  Even better news is that this actually saves you hundreds of dollars!  

FOR ALL GROUPS!

Rescheduling is the BEST path to preserve your funds.  And you can even join another group, if those dates don’t work for you.  We have wonderful choices for Israel! Here are a few links for some amazing Trips of a Lifetime!

Two wonderful trips of a lifetime to Greece:

Greece with Pastors Gibson and McFarland March 2025!

Greece with Pastor Cullum May 2025!

And, here is a wonderful trip to ISRAEL!

• An Israel Heartland adventure October 2025 SUKKOT!

We hate that you are even having to consider this and want to be sure that you have all of the information that you need in making this decision. 

Even though a pandemic or war situation seems like it should be an insurance claim circumstance, unfortunately no travel insurance covers a pandemic or fear/threat of a pandemic or war or even border closings or self-quarantine! We have learned that someone would have to be physically medically quarantined to be covered, so that rules out any "quarantine" or even border closure claims.

Some very good news is that Jerusalem Tours is still working relentlessly to recover every dollar possible and in most cases this is comparable to an insurance claim, but it does take time to accomplish that.

Because we secured your booking in good faith, there are minimum non-refundable costs that have already been incurred and paid to suppliers as detailed in the Terms and Conditions when you signed up, that are non-recoverable.  Unfortunately, current conditions actually make this worse, rather than better, and we are doing everything we can to mitigate that as much as possible.  We also want to make sure you know that if you receive a refund and then sign back up at a later date the trip will be at least $300-$500 more per person due to normal cost increases. 

SO, by leaving your booking in place you are actually making at least 7%-10% on your funds! AND, we are committed to do everything we can to keep the costs as close to the current price as possible, as before, saving you hundreds of dollars per person.  

If you are still considering a refund, we've outlined below the Terms and Conditions as stated on your signed registration form.

**PLEASE NOTE** If you are requesting a refund of recoverable funds, we have most likely expended funds to pay in full or put deposits on items like insurance, air and land services that may be non-refundable and the process takes 12 weeks to recover any funds that we can under - because of this WE ARE UNABLE TO GIVE SPECIFIC REFUND AMOUNTS UNTIL THE REFUND IS ACTUALLY PROCESSED after 12 weeks, but are thankfully and Miraculously being able to meet that timing in general.

The info below summarize from your signed registration form that there is a minimum amount and any insurance that is non-recoverable, plus any additional non-recoverable costs that have been incurred - THE TOTAL AMOUNT DEPENDS ON WHEN YOU SUBMIT YOUR REQUEST AS SPECIFIED IN THE TABLE BELOW. We will do our best to issue a Future group Travel Credit, FTC, for as much of that as possible.

Click here for current full Terms & Conditions

Cancellation Amounts as of 08/26/2024

In addition to the contractual Terms & Conditions of Jerusalem Tours International LLC.

Cancellation charges by days prior the scheduled departure date

Up to 121 days: $400 non-refundable booking fee plus any travel insurance purchased, plus any additional non-refundable amount from airlines, hotels, transfers, rental cars, cruise lines and any other suppliers.

120 – 46 days: 50% of total amount, plus any additional non-refundable amount from airlines, hotels, transfers, rental cars, cruise lines and any other suppliers.

45 – 0 days: 100% of total amount, no refund

Even though a situation seems like it should be an insurance claim circumstance, unfortunately no travel insurance covers a pandemic or fear/threat of a pandemic or even border closings or self-quarantine or war! We have learned that someone would have to be physically medically quarantined to be covered, so that rules out any "quarantine" claims.

Some very good news is that Jerusalem Tours is still working relentlessly to recover every dollar possible and in most cases this is comparable to an insurance claim, but as we shared, it does take 12 weeks to do this.

For anything other than Option #1 below, be sure to click on the link towards the bottom to formally submit your request.

Travel Insured Frequently Asked Questions:

https://www.cfins.com/wp-content/uploads/2021/02/COVID19-FAQ-Consumers-020221.pdf

 For example of what we may have already paid:

1.  At least a deposit for each seat on the plane for every person

2.  The full travel insurance premium

3.  Oberammergau tickets in full for Oberammergau tours

4.  Significant deposits on land operations

Just the insurance and Oberammergau tickets together are more than $1,000, and we are doing our best for you to offset that as much as possible by taking a loss to keep the minimum $750 "non-refundable" amount for Oberammergau group refunds as it stands today through the end of February 2022 and then that amount will increase.

AND, we are still actively working on recovering as much of those funds as possible.

 Here is a link with some additional general information:

2022 Update from Jerusalem Tours and Trip Options

After reviewing, click the "SUBMIT REQUEST" link below to fill out a form to formally initiate your request:

SUBMIT REQUEST

It is our number one goal and hearts' desire to provide you with the best possible pilgrimage and amazing, spiritual tour!  We are always amazed at the patience and kindness of our tour leaders and travelers! 

The staff of Jerusalem Tours prays that God will continue to reveal Himself in your life in the coming days, weeks, and months. 
Be blessed and stay safe!

God Blesses those who Bless the Children of Israel!       Gen 12:3